AI answer engines like ChatGPT now shape buying decisions. Getting cited in their answers can be your biggest new growth channel.
Most buyers no longer search manually - they ask AI tools what to buy. If your product isn’t mentioned, you may not exist in their decision set. Brands need a strategy to appear in AI-generated answers.
With AI tools like ChatGPT, Perplexity, and Google AI Overviews taking over search behavior, brands must shift from ranking in Google to being cited in AI answers. This new discipline, called Answer Engine Optimization (AEO), focuses on getting your brand mentioned in AI outputs that buyers trust.
To succeed, you must first pick the prompts you want to own - queries that are core to your brand, competitive “knife-fights,” and experimental opportunities. Different AI platforms behave differently, so focus on the one your audience uses most before expanding. Winning citations requires hyper-specific, niche-focused content, structured comparisons, and lists that AI can easily parse.
Surround sound from trusted external sources is essential. Reddit, LinkedIn, YouTube, and niche blogs are top citation sources, with Reddit being the most influential. Getting mentioned there, even indirectly, can massively boost citations. Use tables over images since AI reads structured data better. Measure brand influence (share-of-voice, mentions) instead of just clicks, because most AI searches are zero-click. Finally, watch for “citation drift” - AI sources change quickly - so refresh your monitoring weekly.