B2BVault's summary of:

Part 1: From PMF to Scale: The Founder’s Playbook for Performance Culture

Published by:
Wildfire Labs
Author:
Todd Gagne

Introduction

A strong team wins because it runs on clear goals and real ownership, not luck or talent. Performance culture is built, not wished for.

What's the problem it solves?

Most teams talk about high performance but never reach it because goals are vague, ownership is unclear, and mediocre work goes unchallenged. This piece explains how to fix that with simple systems that make good work easy to see and weak work impossible to hide.

Quick Summary

A real performance culture does not come from hiring smart people or asking everyone to work harder. It comes from building a system that shows who is doing great work, rewards them in a fair way, and deals with weak performance before it hurts the company. Companies that scale past the early stage do this early and on purpose.

The first step is to make success easy to see. Teams need clear goals that can be measured. These goals break down into monthly steps so everyone knows if things are on track. People must also be hired based on their ability to own work from start to finish. Skills matter, but the real test is whether they keep going when things get messy.

Next, each major goal must have one clear owner. When more than one person owns something, no one really does. Teams also must work together, not in silos. Every group needs at least one goal each quarter that helps another team. Wins should be shared across the company and bonuses should reflect that.

Strong culture supports all of this. Values must be clear and tied to actions so people know what good behavior looks like. Leaders must follow these values and act on them when someone breaks them. Start this early, right after finding product-market fit, so the company grows with strong habits instead of weak ones.

Key Takeaways

  • Performance culture is a system, not a vibe. It needs structure.
  • Clear goals make success visible and stop politics.
  • Hire for ownership, not just skills.
  • One person must own each major goal.
  • Teams win faster when they work across functions.
  • Real values are specific actions, not slogans.
  • Start building this system right after product-market fit.

What to do

  • Write one clear goal for this quarter with a measurable result.
  • Pick one person to own that goal.
  • Break it into monthly steps and share it with the team.
  • Review your hiring process to test real ownership, not just past roles.
  • Add one cross-team goal for each department next quarter.
  • Define your values with actions that support them and actions that break them.
  • Start rewarding performance in a predictable way and deal with weak performance quickly.

The B2B Vault delivers the best marketing, growth & sales content published by industry experts, in your inbox, every week.

Consumed every week by 4680+ B2B marketers from across the world

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Explore the rest of the B2B Vault