B2BVault's summary of:

The case against conversational interfaces

Published by:
Julian Digital
Author:
Julian Lehr

Introduction

Talking to computers seems easy but it’s slow and clumsy. We stick to buttons and shortcuts because they are faster and smoother.

What’s the problem it solves?

People keep hoping chat or voice will replace clicks and keys, but natural language is too slow and error-prone for most tasks.

Quick Summary

Natural language is great for detailed chat, but speaking or writing takes far longer than clicking a button or tapping a shortcut. Humans use gestures, icons, and keystrokes to speed up communication. Computers followed the same path: from text commands to visual menus to keyboard shortcuts.

New AI chat tools sound exciting, but they slow down routine work. Asking “Open my calendar” by voice takes longer than clicking the calendar icon. Instead of replacing our usual tools, conversational interfaces can add value as a side channel. Imagine voice prompts that work alongside your keyboard and mouse, boosting speed where words fit best.

The future is not swapping clicks for chat, but layering AI as an always-on helper across all apps. We need new shortcuts-maybe sounds or simple gestures-to make voice and chat feel as quick as keystrokes.

Key Takeaways

  • Natural language is slow compared to clicks and shortcuts.
  • Humans compress data with gestures and icons for speed.
  • GUIs and keyboard shortcuts evolved for fast, low-error use.
  • Voice chat still lags for routine tasks, even with better AI.
  • The best role for AI chat is as an extra layer, not a full replacement.

What to do

  • Keep using buttons, menus, and shortcuts for daily work.
  • Try AI chat for brainstorming or drafting, not routine commands.
  • Think of voice or text chat as an add-on, not your main tool.
  • Explore new quick-input methods-sounds, taps, or emojis-for AI prompts.
  • Advocate for AI integration at the OS level, spanning all apps.

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