B2BVault's summary of:

The UX butterfly effect

Published by:
DOC
Author:
Martin Tomitsch & other

Introduction

Tiny design choices can cause big ripple effects. The UX butterfly effect shows how small design changes can shape people and the planet.

What's the problem it solves?

Designers often focus on short-term wins like clicks or time spent but forget how those same design choices can cause harm. This article shows how to spot and prevent those hidden effects before they grow.

Quick Summary

Every design decision can create unexpected results. Social media apps like TikTok are built to keep users watching longer, but that design choice also hurts mental health, reduces study time, and increases energy use from massive data centers. These effects are examples of the law of unintended consequences.

The authors show how tools like systems maps help us see how small design details connect to large outcomes. The impact ripple canvas helps track first, second, and third-order effects, from direct results to wider social and environmental outcomes. The iceberg model shows that many problems come from invisible parts of an organization like culture, beliefs, or values.

Examples like Uber’s cash payment system in South America show what happens when companies ignore wider systems. The goal is not to avoid all risk but to design with awareness, mapping ripple effects before they grow out of control.

Key Takeaways

  • Every design choice creates a chain of effects.
  • Systems thinking helps reveal indirect and delayed impacts.
  • Mapping tools make hidden outcomes visible and measurable.
  • Ignoring side effects can lead to social, ethical, or environmental harm.
  • Designers must think beyond users and include full system impact.

What to do

  • Create systems maps to understand how choices connect to real-world outcomes.
  • Use the impact ripple canvas to track both short-term and long-term results.
  • Apply the iceberg model to find hidden risks in company culture or values.
  • Review products often for unexpected harms or energy costs.
  • Build systems thinking into every design process to design responsibly.

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